Returns & Exchanges
At OneTigris, we stand by the quality of our camping gear and offer a 30-day return window for items in original, unused condition. If your equipment doesn't meet your wilderness needs, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused gear in its original packaging, ensuring all tags, stakes, and accessories are included to qualify for a full refund.
Ship to OneTigris
Affix the provided shipping label or your own trackable label to the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the gear for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing